· Collection calls and/or correspondence in a fast-paced & goal-oriented department

· High volume phone calls to assigned customers and keeping record of client communication

· Provide customer service regarding collection issues

· Review and process account adjustments & resolve customer discrepancies

· Reconcile customer disputes pertaining to payment of outstanding balances

· Responsible for reducing delinquency for assigned accounts

· Collaborate with sales & senior management when necessary to accelerate the process

· Report on the collections process with management and clients

· Weekly reporting to direct supervisor and management

· Distribute monthly delinquency notices

· Other duties as assigned by management

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· High school diploma or equivalent

· Good interpersonal and communication skills

· Strong negotiation skills

· Exceptional attention to detail is a must

· Knowledge of billing & collections procedures

· Ability to maintain a professional demeanor in difficult situations

· Ability to perform other tasks and duties as assigned by supervisor

· Working knowledge of Microsoft Office Suite and experience with Outlook & Excel

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